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Contact us

Here's how you can get in touch with Gas Safe Register.

Our office hours are 9am-5:30pm Mon-Thu, 9am-5pm Fri. Outside of these times you can use this website to find or check a Gas Safe registered business or engineer or call 0800 408 5500 and use the automated telephone service.
order replacement certificate

Ordering Duplicate Certificates

If you have lost or misplaced your Building Regulations Certificate, you can order a duplicate/replacement certificate online.

general enquiries

Member of the public

For General Enquiries
Phone: 0800 408 5500 
Email: enquiries@gassaferegister.co.uk

registered engineer contact information

Registered Engineer

For Renewals or Registration: 
Phone: 0800 408 5577 or 01256 650005  
Email: register@gassaferegister.co.uk
Technical support:
Email: technical@gassaferegister.co.uk

large business contact information

Large Business Accounts

Phone: 0800 408 5566  
Email: accountsteam@gassaferegister.co.uk

post or fax

By Post or Fax

Address:
PO Box 6804 
Basingstoke
RG24 4NB 
Fax:
01256 341 501

hearing difficulties contact information

Hearing Difficulties?

Use our text phone service
Phone: 0800 408 0606

(You will need access to a Minicom text-based phone system, designed for Linux software in order to use this service.)

marketing and pr requests

Marketing & Media enquiries

Phone: 0207 654 2399 (Press/Media enquiries only - for marketing queries please use email address below)
Email: press@gassaferegister.co.uk
Leaflet requests: You can use our online form to order free leaflets and posters.
Email: marketing@gassaferegister.co.uk for other marketing queries.

 

  • All contact with Gas Safe Register will be dealt with in a prompt and professional manner. The list below provides guidance on what you can expect when contacting us:
  • Correspondence and emails will be responded to within 5 business days

  • Gas safety complaints against registered and unregistered businesses are evaluated and where appropriate, appointments are booked with consumers within 10 business days
  • Complaints against Gas Safe Register’s service will be acknowledged within 3 business days and responded to within 10 business days
  • Further guidance about our Services and Policies can be viewed on our Policies page.

 

Contact Us Form - General Enquiries 

(for complaints, please use our complaints form)
First name:
Last name:
Email:
Message:


Complaints

If you have a complaint about a Gas Safe registered engineer you can make a complaint via our website.

If you rent a property and your landlord is not complying with gas safety law you can complain to the Health and Safety Executive (HSE) via the HSE website.

If you have a complaint about Gas Safe Register please call us on 0800 408 5500 or email enquiries@gassaferegister.co.uk.

For emergency contacts and other contact details visit our Industry Contacts page or Gas Emergencies page.