We are happy to investigate any gas safety complaints you may have about work carried out by a registered engineer, be it at your property or another address. Likewise, if you’re aware that someone is carrying out gas work outside of registration, you can report the matter to us and we will look to investigate. It doesn’t have to be work carried out at your property for us to look into it further – although if it isn’t, it’s often helpful to us if you can provide as many details as possible including those of the homeowner/tenant so we can contact them to book an inspection if necessary.
Report an illegal gas worker
If anyone is doing gas work in the United Kingdom, Isle of Man or Guernsey and they are not Gas Safe registered, they could be working illegally. Approximately two thirds of illegal gas work inspected by the Register has been found to be unsafe. Using an illegal gas worker could invalidate the warranty on your boiler and may invalidate your home insurance. If you have any information on businesses or individuals carrying out illegal gas work, you can report them.
Complaints against Gas Safe registered businesses
If you have safety concerns over gas work carried out by a registered engineer we can investigate.