Industry Contacts

Our list of contacts may be able to help you.

General Gas Safe Register enquiries:

Consumers and engineers: Please contact register@gassaferegister.co.uk.

Gas Emergency Contacts

Country	Natural Gas (NG)	Liquified Petroleum Gas (LPG)	Towns Gas/Mains Gas**
England, Wales and Scotland	0800 111 999	Contact number on bulk storage vessel or meter*	N/A
Northern Ireland	0800 002 001	Contact number on bulk storage vessel or meter*	N/A
Isle of Man	0808 1624 444	0808 1624 444	0808 1624 444
Guernsey	N/A	01481 749000	01481 749000
Jersey	N/A	01534 755555	01534 755555

*This applies for bulk and metered supplies – for cylinder supplies please see local telephone directory for contact details. On caravan sites and boats, the site owner and/or boat operator may also have gas safety responsibilities.

**Guernsey and Jersey use a manufactured LPG/air mixture commonly known as ‘mains gas’, served to customers from an underground mains. The Isle of Man has a similar system known as ‘towns gas’, however many of the LPG/air installations on this network are currently being converted to burn natural gas.

Contact Your Energy Supplier

Details of the six main energy suppliers:

British Gas: 0800 048 0202
NPower: 0800 073 3000
EON: 0345 059 9905
Scottish and Southern Energy (SSE): 0345 071 9710
EDF Energy: 0800 056 7777
Scottish Power: 0800 027 0072

Details of the three main LPG suppliers:

Calor: 03457 444 999 (LPG emergency), 0808 252 7907 (enquiries) or www.calor.co.uk
Flogas: 0800 574 574 or www.flogas.co.uk
AvantiGas: 0808 208 0000 or www.avantigas.com

Other contacts

Fuel	Useful contact details
Gas	HSE Great Britain (HSE): 0800 300 363, www.hse.gov.uk HSE Northern Ireland (HSENI): 0800 0320 121, www.hseni.gov.uk. email: mail@hseni.gov.uk or gassafety@hseni.gov.uk Health And Safety At Work Isle of Man (HSWI): 01624 685881, www.gov.im HSE Guernsey: 01481 234567, www.gov.gg/hse
Oil and Biofuel	OFTEC: 01473 626298, www.oftec.org
Solid fuel and Biomass	HETAS: 01684 278170, www.hetas.co.uk
Plumbing	APHC: 0121 711 5030, www.aphc.co.uk CIPHE: 01708 472791, www.ciphe.org.uk or info@ciphe.org.uk SNIPEF (Scotland and Northern Ireland only): 0131 556 0600, www.snipef.org or info@snipef.org

Further information

Consumer Advice:

Citizens Advice Consumer Services – 03454 04 05 06, www.citizensadvice.org.uk
Office of Fair Trading (Isle of Man) - 01624 686500, www.gov.im/oft
Consumer line (Northern Ireland) – 0300 123 6262, www.consumerline.org

Building regulations advice:

Local Authority Building Control (LABC) – visit the website to find your closest LABC office.

CO alarm advice:

Council of Gas Detection and Environmental Monitoring (CoGDEM) – 0800 1694 457, www.cogdem.org.uk

Medical information:

Visit NHS Choices and for non emergencies contact 111 (England and Scotland only).

Patient support groups:

Carbon Monoxide and Gas Safety Society (CO-Gas Safety) – 01372 466112, www.co-gassafety.co.uk
CO-Awareness Ltd – 0161 408 0082

Gas industry normative documents:

Institute of Gas Engineers and Managers (IGEM) – 01509 678182 or 0844 375 4436, IGEM.org.uk
British Standards Institution – 0345 086 9001, BSIgroup.co.uk
Liquid Gas UK – liquidgasuk.org or email Liquid Gas UK

Download the latest Legislative Normative and Informative document list