If they are not registered, they are working illegally and you can report them to us.
In order to raise a concern about gas work, we will usually need the following details from you:
We will also require further information about the gas work carried out, if possible:
We will then review all the details provided and carry out an investigation, which may include a site visit to inspect the gas work undertaken. Following the inspection visit, a copy of the inspector’s report will be sent to those parties entitled to receive a copy.
For more information you can download a copy of our Consumer Policy – Our Services Explained.